Welcome to Mac Corner, a central reference point for Apple computer information and resources at Towson University. The Office of Technology Services (OTS) Virtual Macintosh Support Team hosts this site to provide information including self-help resources and services that empower the campus Mac community to help themselves and each other.

 

News

• 10/04/09: Tips for Protecting and Maintaining Laptop Computers
• 09/16/09: Fall 2009 Mac User Group Announcements
• 02/01/09: OK to Proceed with Installing Mac Leopard Updates
• 10/27/08: OTS Suggests Scheduling an Appointment to Upgrade to 10.5.5 Leopard
  

Macintosh Frequently Asked Questions (FAQs)

 

• FAQs: General Mac Questions
• FAQs: Mac Hardware, Purchasing, Repairs
• FAQs: Mac OS 10.5 Leopard
• FAQs: M icrosoft Office 2008
• FAQs McAfee / ePO Upgrade for Macs

Purchasing Mac Hardware, Software, Repairs

See the "Mac Hardware, Purchasing, Repairs FAQs" above.

Assistance

The Office of Technology Services (OTS) provides the campus Macintosh community with connectivity to the campus network and access to university products and services.  OTS does not provide assistance for personally owned systems other then guidance for connecting to the university network; owners of personal systems should contact Apple directly for assistance.  Below are the assistance options available to faculty, staff, and students.

Faculty and Staff

All faculty and staff that have university-owned Macs need to register with the faculty and staff Mac User Group (MUG). To register click here and select "Request access" at the prompt; if you get access to the MUG SharePoint site., you are already registered.

If you have an issue with your university-owned computer or computing resource contact the OTS Help Center at 410.704.5151,select  options 2+2+2; identify that you are using a Macintosh computer and describe the issue or problem. Or you can fill out a Web Support Request. If staff cannot resolve the issue shortly, they will create a service request and assign it to a member of the Mac Support Team who will contact you.

Students

University students can contact the Student Computing Services (SCS) Help Desk, in Cook Library, first floor; call 410.704.5151, options 2, 1, 3.

 

OTS Virtual Macintosh Support Team

The Macintosh Support Team consists of OTS Field Support staff members that provide assistance to Mac users in addition to their general assistance for the Windows environment.  The Mac Support Team only provides services to Macs purchased with university funds for faculty and staff. Mac Team staff are able to provide basic assistance including connecting the Mac to the university network and products and services.  Staff are not necessarily familiar with third party Mac software but may be able to provide some assistance.

Students should contact Student Computing Services (above) for support.